Dear Twitter - an open letter

Dear Team Twitter,

You have served me well over the past few years; helped me find many tabs worth of great content, facilitated interesting conversations, provided a medium to broadcast and follow conferences and current topics.

Through you, I have met people who have become friends, clients and business partners and I'd just like to say thank you.

Through all that you have helped me do and learn, you have maintained a clean overall experience and stuck to one application. It has been great, please keep it up.

The recent public launch of Twitter Analytics is great, providing valuable insights and great perspective. It's so cool of you to roll this our for all users.

As a user who has Twitter open all day, everyday, I'd like to share a few thoughts with you:

Direct Messages

I use them regularly and they work well, right there, in the app on my Mac or iPhone. If you do feel like giving DMs some love, it might be nice to be able to send longer messages, but if not, that's ok, just please keep DMs in the main app. The flow between DM and the main feed works well and it's great to simply be able to go between Tweet, DM and someone's profile with little effort at all.


I know you need money to provide and maintain this technology. You need to pay developers and cover operational overheads. Adverts are a pretty normal way of deriving revenue from a web platform, so I totally understand why you're doing it.

I would however like to ask you to consider providing us with a premium option with an advert free experience. I'm sure there would be people willing to pay for this.

Please make sure though, to keep the premium affordable for the masses. I live in a country where everything is many times more expensive than in the USA due to exchange rates.

Verified Profiles

I think many will agree that we'd like to be able to apply for Verified Profiles. Please open up this process and make it available to more people. I realise there is a certain amount of human effort involved so perhaps bundle it with the premium account or charge a once off verification fee. I think that would be pretty cool.

Web User Interface

I'm not sure what you have in mind with the 'more' option in the menu. It would probably be better if you put the 'lists' button straight in the navigation bar and got rid of the 'more' button altogether. It doesn't make sense to have a drop down for only one menu item.

Thanks again for the awesome platform. Feel free to ping me if you'd like to talk about this, you know how to find me.